Overview
This is a draft privacy notice for Restaurant Express, an online booking request and customer enquiry system for restaurants, managed by DOS. It is plain-English draft copy, not legal advice, and is provided for legal review before launch. It may change and is not in force.
Information customers and visitors may submit
Visitors to a restaurant's website may use the Smart Chat Widget to submit contact details and booking-enquiry details — for example, a name, phone number, email, party size, preferred date and time, and notes relevant to the enquiry.
Restaurant staff use those details to respond to enquiries and manage booking requests. Booking requests are requests only and require staff acceptance.
Collecting only what's needed
The intention is to collect only information reasonably needed to handle the enquiry or booking request. Visitors are advised not to submit sensitive information (such as health information beyond a general dietary note, financial details, or government identification numbers) through the widget.
How details are used
Submitted contact and enquiry details are used by the restaurant's staff to respond to the enquiry, manage the booking request, and arrange confirmation where the request is accepted. This draft does not describe specific security controls, retention periods, third-party processors, overseas transfer status, or deletion procedures, because those details have not yet been supplied.
To be confirmed before publication
DOS must confirm the actual handling, access, retention, disclosures and contact process before this notice is published. In particular, the following are not stated in this draft and must be confirmed by DOS:
- Specific security controls applied to submitted details;
- How long details are retained;
- Any third-party processors or services used;
- Whether details are transferred overseas, and if so, where;
- The procedure for requesting access to or deletion of details; and
- The contact process for privacy enquiries.
No specific privacy practice is asserted in this draft beyond what is described above.
Review status
This privacy notice is a draft for legal review before launch. It may be revised and is not in force. DOS must confirm the final notice before publication.